KisaanFirst ("KisaanFirst", "we", "us", or "our") connects households near Pune with produce from local farmers. This policy explains what information we collect through our mobile app and website, how we use it, and the choices you have. By using the KisaanFirst app or website, you agree to this policy.
1. Who we are
KisaanFirst is operated from Pune, Maharashtra, India. For any privacy question or request, contact us at feedback@kisaanfirst.com.
2. Information we collect
Information you give us
| What | Why we collect it |
|---|---|
| Mobile phone number | To create your account and sign you in securely with a one-time password (OTP). |
| Your name | To personalise your account and address you correctly. |
| Delivery area and PIN code | To know where you want produce delivered and to plan which areas we launch in. You choose this from a list — we do not track your GPS location. |
| Approximate monthly household spend | To understand demand and plan supply. This is a rough figure you provide. |
| Reservations and founding-family commitment | The produce you reserve and the commitment range you select, so we can hold your place and plan launch. |
Information we collect automatically
- Usage and analytics data — screens you view and in-app actions (for example, completing sign-up or making a reservation), so we can understand and improve the app. Collected via Google Firebase Analytics.
- Device and diagnostic data — app version, device type, operating system, language/region setting, and crash and error reports (via Google Firebase Crashlytics) to keep the app stable.
- An anonymous account identifier assigned to your account, used to link the above to your profile.
What we do NOT collect
- We do not collect your precise or GPS location, your contacts, or access your camera or photos.
- We do not collect or store payment card, UPI, or bank details. The current app includes a demonstration checkout only; no real payment is taken. If and when real payments are introduced, this policy and the app will be updated first, and payments will be handled by a regulated payment provider.
3. How we use your information
- To create and operate your account and provide the KisaanFirst service.
- To verify your identity when you sign in (OTP).
- To plan, prioritise, and roll out delivery areas, supply, and pricing.
- To communicate with you — including service messages (such as OTPs and reservation or launch updates) and, where permitted, updates and promotional messages about KisaanFirst by SMS, WhatsApp, email, or push notification. You can opt out of promotional messages at any time; we will still send essential service messages.
- To measure, understand, and improve the app and our offering, including through analytics and research (which may use aggregated or de-identified data).
- To keep the service safe and secure, prevent fraud and abuse, and enforce our terms.
- To comply with applicable law and respond to lawful requests.
4. How we share your information
We do not sell your personal information. We share it only as described here:
- Service providers who process data on our behalf under our instructions — notably Google Firebase (authentication, database, analytics, crash reporting) and our hosting providers.
- Delivery, logistics, and farming or supply partners, as needed to fulfil reservations and deliveries once delivery launches (for example, your name and delivery area to arrange a delivery).
- Payment processors, if and when real payments are introduced.
- Legal, safety, and compliance — where we believe in good faith it is required to comply with law, enforce our terms, or protect the rights, safety, or property of KisaanFirst, our users, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
5. Where your information is stored
Your information is stored and processed on Google Cloud / Firebase infrastructure and by our other service providers, which may process and store data on servers located outside your state or country. We take steps intended to ensure your information continues to be protected wherever it is processed.
6. How long we keep it
We keep your personal information for as long as your account is active or as needed to provide the service, and thereafter as required to meet our legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. We may retain aggregated or de-identified information, which does not identify you, for longer.
7. Security
We use reasonable technical and organisational measures designed to protect your information, including access controls and the security features of our infrastructure providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
- Access and correction — you can view and edit your name, area, and PIN code in the app's Profile screen, or ask us at the email below.
- Deletion — you can request deletion of your account and associated personal information by emailing us; we will act on it subject to any legal retention requirements.
- Withdraw consent / opt out — you can withdraw consent for non-essential processing and opt out of promotional messages at any time.
- Grievances — if you have a concern about how we handle your data, contact our grievance officer (see below). Under India's Digital Personal Data Protection Act, 2023, you may also have the right to nominate another person to exercise your rights and to escalate unresolved concerns to the Data Protection Board of India.
9. Children
KisaanFirst is intended for adults (18 and older) and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last updated" date above and, where appropriate, notify you in the app. Your continued use of KisaanFirst after an update means you accept the revised policy.
11. Contact us
Email: feedback@kisaanfirst.com
Grievance Officer: [Name to be designated] — reachable at the email above.
KisaanFirst, Pune, Maharashtra, India.
This policy reflects our current practices. As KisaanFirst grows to real delivery and payments, we will update it before those features go live.